What are your rates?
Our pricing is completely individualized. Every home is as unique as the people living there. We base our pricing on many factors, which is why we like to meet with you before quoting you a price.
Do you bring your own cleaning supplies and equipment?
Yes, we bring everything we need to clean your home. You do not have to provide a thing. If you have special requests, we ask that you discuss this when we come to your home for a price quote.
Can I get a ballpark figure of how much it will cost to clean my home?
We may be able to give you a very wide range that takes into account all the possibilities of cleaning your home. However, we can not tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean. That is why we like to meet you at your home before giving you a price.
Should I tip my house cleaners?
We never require our clients to leave tips, but it is a great way to show your gratitude if our cleaners do an outstanding job.
How many people will be in my home during each cleaning?
Typically, there will be two people in your home - a team captain and a team member. On occasion, there may be three people or one person. For example, if you need emergency help fast, we may send a larger team to get the job done quickly. If your home is small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.
If I sign up for long-term service, will the same person be in my home each time?
To ensure a consistant clean, we make every effort to schedule one or more of the team members who have previously cleaned your home.
If there is a problem, who can I call?
If you see a problem while the team is in your home, you can talk to the Team Captain, who will make immediate efforts to correct the problem. Or you can contact the office staff, who will work with the team to quickly correct the problem and enforce our guarantee.
Who should I contact if I am not satisfied with the cleaning?
It is our goal to exceed your expectations of the work we perform. With each visit, our Team Captains conducts an inspection of services performed using a comprehensive checklist. They will leave a copy of this checklist for you. If you find our service unsatisfactory, please contact our us within 24 hours so we can correct the issue. Any requests received outside of the 24 hour period will be incorporated in the next scheduled cleaning.
I would like to get a gift card for a friend. How can I do that?
Gift cards can be purchased over the phone with a Visa, Mastercard or American Express card. Just give us a call - 540-317-1733.
I would like to give a gift card for a whole house cleaning. Can you tell me how much to spend?
It is very difficult to give you a price via email sight unseen. We base our pricing on many factors, including the number of rooms, size of rooms, pets, clutter, surfaces of countertops and floors and even the lifestyle of the homeowner (i.e., someone who is home a lot has very different cleaning needs than someone who travels a lot).
That is why our offices are very flexible with gift cards. The office will clean the home within the amount of the gift card, or the gift recipient can apply the amount to additional services. For more help to determine how much to spend on a gift card that you intend for a whole house cleaning, please contact our home office and we will be happy to help you.
Do I need to do anything before my scheduled cleaning?
In order for us to spend our time in your home in the most efficient way possible, we ask that you pick up clothing, toys or other household items.
What do I do if I need to cancel or reschedule a cleaning?
We ask that you please provide us with a minimum of 48 hours notice in the event of a schedule change or cancelation. We will always try our best to accommodate your schedule.
What if my regularly scheduled clean lands on a holiday?
We work all major holidays, except for Christmas day. If your regularly scheduled cleaning visit happens to fall on a day when you need to reschedule, please contact Team Clean's office to reschedule the clean.
How do I pay for Team Clean's services?
Unless you are setup for automatic payments, Team Clean requires payment in full upon completion of the cleaning service. You may pay by check or by credit card. We accept Visa, Mastercard and American Express.
How can I leave feedback on the service that I received?
Team Clean appreciates feedback from all of our clients in order for us to understand what we are doing well and what we can improve. If you would like to leave feedback on the services you have received, you can send us an email, give us a call, or fill out our Customer Satisfaction Survey.
What areas does Team Clean service?
Team Clean provides service to the following counties and surrounding areas:
- Culpeper County - Culpeper, Lignum, Mitchells
- Fauquier County - Warrenton, Bealeton, Cathlett, Reminton
- Prince William County - Bristow, Gainsville, Haymarket
- Orange County - Gordonsville, Orange, Barboursville
- Louisa County - Louisa, Mineral, Lake Anna, Bumpass, Trevilians
- Albemarle County - Charlottesville, Scottsville, Yancey Mills
- Spotsylvania County - Fredericksburg, Spotsylvania, Snell, Thornburg